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ISO/IEC 20000

 

Governing and managing IT services has become a major issue for the survival and the success of organizations, whether large, small, private business or in the public sector, and both for the customers and the suppliers of these services. Experts from internal and external suppliers of IT services from all over the world have contributed to develop an internationally recognized set of best practices, now commonly known as IT Service Management.

With the publication of the international standard ISO/IEC20000, IT Service Management made a major step forward. ISO/IEC20000 sets a standard for the quality of the provision of IT services to be used by suppliers and customers of these services, enabling them to:

  • Increase confidence in service provision
  • Assess the IT Service Management capability
  • Assist in identifying service improvement opportunities
  • Encourage a culture of continual service improvement
  • Demonstrate service quality by independent assessment and certification
  • Exploit compliance with the standard for marketing opportunities

ISO/IEC20000 focuses upon the breadth of IT Service Management, where other standards focus upon subsets or at an enterprise level. ISO/IEC20000 is increasingly seen as the quality standard for IT Service Management and many companies are striving to adopt ISO/IEC20000, not only for their own benefit but also to help qualify and choose suppliers and partner organizations.

A new ISO20000 Scheme is under development: Recently, the APM Group announced that it has reached an agreement with the itSMF to offer a new ISO20000 qualification scheme that will replace the existing itSMF certification program. The details of this exciting new program will be released shortly. As always, Quint will be a key participant in offering education and services in this area. Watch our news announcements page for further information:

Until the new scheme is made available, there are currently 2 certification programs in place:

itSMF Certification Program
The itSMF created, and now manages the first ISO/IEC20000 IT Service Management certification program which provides an independent verification against ISO/IEC20000. The itSMF certification program currently offers 2 certifications and both are offered by Quint:

  • ISO/IEC20000 Implementing and Consulting
  • ISO/IEC20000 for Auditors

TÜV SÜD Akademie Certification Program

Quint currently offers the ISO/IEC20000 Foundation course

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