The Information Technology Infrastructure Library (ITIL©) is a consistent and complete set of best practices and documentation describing an approach to IT Service Management. Adopting ITIL provides organizations with the means to become more cost effective by improving existing processes as well as adopting new processes and disciplines
The success of any sourcing strategy requires the establishment of effective sourcing governance. Developing effective sourcing governance is not easy and requires a great deal of analysis and consideration.
The standard establishes guidelines and general principles for initiating, implementing, maintaining as well as improving information security management within an organization. The controls that are listed within the standard address the specific requirements identified through a formal risk assessment.
ISO/IEC20000 sets a standard for the quality of the provision of IT services to be used by suppliers and customers of these services, enabling them to Increase confidence in service provision
Increasingly, senior management is realizing the significant impact that information technology (IT) can have on the success of the enterprise. Management has a need for an increased understanding of the way IT operates and the likelihood of IT being leveraged successfully for competitive advantage
We train your organization’s project managers, project executives and project support staff in order to create an environment in which projects are started, executed and closed successfully. We also make sure that the projects are fully linked into your IT Service Management environment and strategy.